Refund Policy

1. General Policy

Teachway Education Private Limited is committed to providing quality educational services. This Refund Policy outlines the terms and conditions under which refunds may be granted for our services.

2. Refund Eligibility

2.1 Course Fees

Refunds for course fees may be considered under the following circumstances:

• If a course is cancelled by Teachway Education before commencement
• If a student withdraws within 7 days of enrollment and before course commencement
• If a student is unable to attend due to medical emergencies (with valid documentation)
• If there are technical issues preventing access to online courses that cannot be resolved

2.2 Non-Refundable Items

The following are generally non-refundable:

• Registration fees
• Study materials already provided
• Services already rendered
• Fees for courses that have commenced
• Administrative charges

3. Refund Process

3.1 Request Submission

To request a refund, you must submit a written request to info@teachwayeducation.com within the applicable time frame, including:

• Your full name and contact information
• Course or service details
• Reason for refund request
• Supporting documentation (if applicable)
• Payment receipt or transaction details

3.2 Review Process

All refund requests will be reviewed within 5-7 business days. We may contact you for additional information if needed. The decision on refund eligibility will be communicated via email.

3.3 Refund Processing

Approved refunds will be processed within 10-15 business days using the original payment method. Processing times may vary depending on your payment provider.

4. Refund Amount

The refund amount will be calculated as follows:

• Full refund: If course is cancelled by us or withdrawal is within 7 days before commencement
• Partial refund: If withdrawal is after commencement but within 14 days (pro-rated)
• Administrative charges may be deducted from refund amounts

5. Special Circumstances

5.1 Medical Emergencies

Students unable to continue due to medical emergencies may be eligible for a refund or credit, subject to submission of valid medical documentation.

5.2 Service Quality Issues

If you experience significant service quality issues that cannot be resolved, we will review your case and may offer a refund or alternative solution.

6. Transfer of Enrollment

Instead of a refund, you may request to transfer your enrollment to another course or batch, subject to availability and our approval.

7. Disputes

If you are not satisfied with our refund decision, you may contact our Grievance Officer as outlined in our Grievance Policy.

8. Contact Information

For refund inquiries, please contact:

Email: info@teachwayeducation.com
Phone: +91 123 456 7890
Subject: Refund Request

9. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.